Business processes can turn nasty at times and it is very important to get to the root of the problem to fix it once and for all. After this step has been performed, one should look for the possible solutions to the problem at hand. Some business processes may deem it fit to not focus on this step, but it certainly isn't the best way to move forward for resolution of an issue.
A process under question has to be studied in detail and its various parameters have to be measured. Some of such measurable parameters include time taken to get completed, quality and wastage. These parameters can be used to know whether the new process has been successful or not and efforts be made to make it successful.
An expert of the field has to make sense of the numbers after collecting the data. Some sense of the data can be made pretty easily to make out some meaningful information, which can be used to arrive at a well derived solution of the issue at hand.
The next step in developing a long lasting solution is to remove the issues with the earlier process and replace it with such a process that is free from the inconsistencies of the earlier one.
This is the trickiest step in the process as it requires quite a lot of planning and execution of the plans with utmost care.
Now, the focus should shift on maintenance of the process and ensuring that whatever issues were there with the original problem don't resurface.
If required, required training must be given to the personnel who are going to handle the new process. They need to catch possible problems before they pose any serious issue.
A little celebration can be held after every target has been achieved. However, one shouldn't get carried away and keep the celebration at minimum possible levels, such as a simple one in the food court.
A process under question has to be studied in detail and its various parameters have to be measured. Some of such measurable parameters include time taken to get completed, quality and wastage. These parameters can be used to know whether the new process has been successful or not and efforts be made to make it successful.
An expert of the field has to make sense of the numbers after collecting the data. Some sense of the data can be made pretty easily to make out some meaningful information, which can be used to arrive at a well derived solution of the issue at hand.
The next step in developing a long lasting solution is to remove the issues with the earlier process and replace it with such a process that is free from the inconsistencies of the earlier one.
This is the trickiest step in the process as it requires quite a lot of planning and execution of the plans with utmost care.
Now, the focus should shift on maintenance of the process and ensuring that whatever issues were there with the original problem don't resurface.
If required, required training must be given to the personnel who are going to handle the new process. They need to catch possible problems before they pose any serious issue.
A little celebration can be held after every target has been achieved. However, one shouldn't get carried away and keep the celebration at minimum possible levels, such as a simple one in the food court.
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